36 ph Privacy Policy – How Your Personal Data Is Collected, Used, and Protected

1. Information We Collect

When you register and use the 36 ph platform, we collect information that is necessary to provide you with a safe and personalised gaming experience. This includes your full name, date of birth, mobile number, email address, and a valid Philippine government-issued ID for identity verification purposes. We also collect financial information such as your GCash or Maya account details and bank transfer information when you make deposits or request withdrawals. During your sessions on the platform, we automatically collect technical data including your IP address, device type, browser version, and pages visited. This usage data helps us improve platform performance, detect fraud, and ensure a secure environment for all players. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.

2. How We Use Your Information

The personal data we collect is used primarily to operate and improve the 36 ph platform for players in the Philippines. We use your account information to verify your identity, process deposits and withdrawals, and communicate important updates about your account or the platform. Your gaming activity data is used to personalise your experience, recommend relevant games, and administer our VIP programme rewards. We may use your contact details to send you service-related notifications such as transaction confirmations, security alerts, and policy updates — we do not send unsolicited marketing messages without your consent. Technical and usage data is analysed in aggregate to monitor platform stability, prevent abuse, and comply with our obligations under Philippine gaming regulations. All data processing is carried out on a lawful basis as defined under the Philippine Data Privacy Act of 2012.

3. Sharing Your Information

36 ph does not sell your personal information to third parties for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors such as GCash and Maya, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict data processing agreements. In certain circumstances, we are required by Philippine law or regulatory authorities to disclose player information, and we will comply with such lawful requests. If 36 ph undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will never share your personal data with third parties for purposes unrelated to the operation of the platform without your explicit consent.

4. Data Security and Retention

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 36 ph platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. When data is no longer needed, it is securely deleted or anonymised. If you believe your account security has been compromised, please contact [email protected] immediately so we can take prompt action to protect your information.

5. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is processed, and to access a copy of the data we holdabout you. You may request correction of inaccurate data, deletion of your account and associated personal information, or restriction of processing in certain circumstances. You also have the right to object to processing carried out on the basis of legitimate interests, and to data portability where technically feasible. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request. We will respond within the timeframes required by Philippine law, and we will never penalise you for exercising your data privacy rights. If you believe your rights have been violated, you may also lodge a complaint with the National Privacy Commission of the Philippines.

6. Cookies and Tracking Technologies

The 36 ph platform uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your browsing experience. Essential cookies are required for core platform features such as keeping you logged in and remembering your preferences during a session — these cannot be disabled without affecting platform functionality. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may arise, helping us continuously improve the service. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some features of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks. Our use of cookies is consistent with the requirements of the Philippine Data Privacy Act and applicable guidelines from the National Privacy Commission.

7. Updates to This Privacy Policy

36 ph may update this Privacy Policy from time to time to reflect changes in our platform, applicable Philippine law, or industry best practices. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. We encourage you to review this page periodically so you remain informed about how your personal data is being protected. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to request account closure. We are committed to maintaining transparency and keeping this policy accurate and up to date at all times.